Grievance Redressal
Last updated: 2026-06-13 · BiteX by Shyara
SHYARA TECH SOLUTION (OPC) PRIVATE LIMITED · CIN U62011BR2025OPC080949
Jai Hanuman Colony, Bazar Samiti, Mahendru, Sampatchak, Patna-800006
support@bitexbyshyara.com
In compliance with the IT (Intermediary Guidelines) Rules, 2021 and Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
Name: Shashwat Shukla
Email: grievance@bitexbyshyara.com
Phone: +91-9584661610
Response timelines
- IT Rules: acknowledge within 24 hours; resolve within 15 working days where applicable.
- E-Commerce Rules: acknowledge consumer complaints within 48 hours; resolve within 30 days.
How to complain
Email the Grievance Officer using the address on this page, or open a support ticket from your dashboard.
For privacy-specific requests, see Your Data Rights.
Email the Grievance Officer
Formal complaints are handled by email only. Write to the officer below — we acknowledge within 24 hours.
grievance@bitexbyshyara.comPrivacy-related requests: Your Data Rights