Refund & Cancellation Policy
Last updated: 2026-06-13 · BiteX by Shyara
SHYARA TECH SOLUTION (OPC) PRIVATE LIMITED · CIN U62011BR2025OPC080949
Jai Hanuman Colony, Bazar Samiti, Mahendru, Sampatchak, Patna-800006
support@bitexbyshyara.com
SHYARA TECH SOLUTION (OPC) PRIVATE LIMITED sells BiteX software subscriptions to restaurant businesses in India. This policy explains cancellations and refunds under the Consumer Protection (E-Commerce) Rules, 2020 where applicable.
Cancellation
- You may turn off auto-renewal anytime from Dashboard → Billing.
- After your plan ends, service continues until the end of the current paid period unless otherwise stated.
- We do not charge arbitrary end-of-plan fees beyond what is disclosed at checkout.
Refunds
- Cooling-off: if you subscribe for the first time, you may request a full refund within 7 days of initial payment if you have not materially used paid features (contact support@bitexbyshyara.com).
- Deficient service: if the subscription materially fails to match advertised features, contact us within 30 days for review.
- Duplicate/erroneous charges: refunded after verification via Razorpay.
- Refunds are processed to the original payment method within a reasonable period per RBI guidelines.
Non-refundable
Partial months after the cooling-off period are generally non-refundable unless required by law or at our discretion for billing errors.
Contact
Billing disputes: support@bitexbyshyara.com or /legal/grievance
Grievance officer: Shashwat Shukla, grievance@bitexbyshyara.com